The Juniper Development Group

The Juniper Development Group is a large development company with offices on the Gold Coast, Brisbane, Sunshine Coast, Cairns and Port Douglas. Each office had a variety of printing devices of various age and condition. Equipment is relocated on a regular basis as various projects come on line or are completed. Each office was responsible for the consumables and repairs on their machines, while the head office was responsible for the purchase and replacement of office equipment. The regional offices were also responsible for relocations and storage of equipment. When equipment was requested and moved from region to region original service contracts had to be cancelled and new contracts established. This led to a situation where multiple suppliers were responsible for certain equipment and regional offices lost track of the equipment that was originally under their responsibility. The end result was that the true cost of printing was not known and could not be budgeted for or allocated to the various departments or offices. This also caused confusion regarding the tracking of assets as various projects came on line or were completed.


A Facilities Management proposal was presented to the company which replaced all printers and multifunctional machines in all locations with a given model and a known copy cost on all machines and one point of contact for the supply of consumables, repairs and relocation of equipment.


The benefits of this proposal included a known cost for each print, one point of contact for all consumables and repairs, a guaranteed 4 hour response to breakdown calls, the flexibility to relocate, upgrade and add additional equipment as the needs of the organisation changed, the ability for staff to be familiar with the operation of equipment regardless of what office they occupied and a saving of over $40 000 on their existing cost of printing.


Think Office Equipment sat down and listened to our requirements, came to us with a solution and quite simply, it worked. All our equipment was now sourced from a single supplier giving us a better economy of scale, it was now serviced by one supplier giving our staff a better service experience, all equipment was now electronically monitored and tracked giving us control of our assets. Printing contracts were now established giving us the ability to forward budget costs and all this was done professionally with a “no problem is too hard” attitude that culminated in a seamless rollout. Think Office Equipment provided our organisation with a printing solution that simply works. John Suañez IT Manager