North Queensland Newspaper Co.

The North Queensland Newspaper Co. has its head office in Townsville with five other country offices in north Queensland. The business undertakes a large volume of printing, copying, scanning and faxing due to their high volume of accounts sent out each month. Within their operation there are approximately 30 machines. The initial provider three years ago provided quality machines. However their servicing was average with poor response times. The management of the North Queensland Newspaper’s account was particularly poor with regards to enquiries and servicing.


Think Office Townsville provided the client with high quality Konica Minolta and Pitney Bowes products right across all their locations. We guaranteed a 2 hour response time and also promoted the North Queensland Newspaper Co. to platinum partner status. We continue to maintain effective and open communications with management and respond promptly to requests.


The North Queensland Newspaper Co. has saved significantly on their staff downtime due to effective machines and fast and efficient servicing.


“The service given by Think Office Townsville has been exceptional, no issue is too big or too trivial and all problems are resolved quickly and efficiently.” Ben Bonnell, The North Queensland Newspaper Co.